How Things Work:
Policies and Procedures
Room Layout & Program Transitions
When you enter our childcare facilities you will be greeted by one of our ChildServe staff. We take pride in knowing our families by name and those involved in the care of your child. We welcome your family to schedule a tour with one of our centers at your convenience.
Drop Off and Pick Up
The safety of your child is our highest priority. For that reason, we require that all children be signed in and out each day, be escorted to and from the classroom by an adult and be supervised at all times in the center, in the parking lot and on ChildServe property. Please make sure that you or your designee has contact with your child’s teacher both at drop-off and pick-up times.
Accidents, Injuries, or Emergencies
We take every precaution to protect the safety of your child. This includes routine inspections and maintenance of our facilities, playgrounds and equipment, a safety awareness program, and monthly fire and tornado drills. We follow SIDS prevention practices in our nursery. All staff receive first aid training and are certified in CPR. Any accident or injury is reported to the supervisor and is documented. You will be informed of any injury, will be asked to sign an incident report and will receive a copy of the report when you pick up your child.
Because children will be children, accidents may happen. When they do occur, and we determine that medical attention is needed, we will call you or your designated emergency contact. If a child experiences a medical emergency, ChildServe staff will take the action that is in the best interest of your child, including calling emergency medical personnel if necessary.
Privacy / Photos
ChildServe strives to protect the privacy, confidentiality, and dignity of the children and families we serve. Our policy is that a signed photo release form must be on file prior to any photos being taken of any child. The photo release forms are quite specific both in who is photographing the child and how that photo will be used, so it is likely that you will be asked to sign multiple forms throughout the duration of your relationship with ChildServe. Parents must also be aware that they will not be able to take photographs of any child (other than their own) without the express written permission of the other child’s parents. Exceptions to this policy may be made for field trips, group events, or performances.
Mandatory Reporting
It is the policy of ChildServe that all staff are mandatory reporters and under Iowa state law, must report observed or suspected abuse or neglect against children or dependent adults to the Child Protective Services Agency.
Believing in the spirit of a child. © ChildServe 2009
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