About Us (22)
Home & Community-Based Services
ChildServe currently holds a Three-Year Accreditation from CARF International in the following programs:
- Child & Youth Services
- Child & Youth Services (Medically Fragile)
- Community Integration
- Respite Services
- Respite Services (Children & Adolescents)
- Respite Services (Medically Fragile)
What is CARF?
CARF International is an independent, nonprofit accreditor of health and human services providers in the areas of Aging Services, Behavioral Health, Child and Youth Services, Durable Medical Equipment, Employment and Community Services, Medical Rehabilitation, Opioid Treatment Programs, and Vision Rehabilitation Services. CARF assists providers in improving the quality of their services by applying sets of quality standards during a consultative on-site survey.
Our accreditation is a public commitment that we strive to:
- Involve persons served and their families in their service planning.
- Respect individual cultural preferences.
- Be accountable to our funding sources, referral agencies, and the community at large.
- Address health and safety concerns, such as building safety and emergency preparedness.
- Maintain management practices that are efficient, cost-effective, and based on outcomes and consumer satisfaction.
For more information about CARF International, the standards, or the survey process, visit www.carf.org.
ChildServe - partnering with families to help children with special health care needs live a great lifeWritten by ChildServe Board
ChildServe Center - Johnston
|ChildServe Center - Ames
1915 Philadelphia Street
Ames, IA 50010
ChildServe Woodland Center
ChildServe Childcare Center - Johnston
|Program regulatory compliance||90%||99%|
|Achievement of the Annual Operating Plan||90%||94%|
|Staff rate the mission of ChildServe makes their jobs feel important||90%||90%|
|Family satisfaction with partnership||90%||90%|
|Family satisfaction with care management||90%||94%|
|Increase child census from prior year total||>2120||2336|
|Care Team satisfaction with partnership principles||90%||100%|
|Decreased adverse events requiring physician or ER||<192||164|
It is the policy of ChildServe to require the execution of a Business Associate Agreement before Protected Health Information is provided to an outside vendor, supplier, service provider or other business partner who meets the definition of a Business Associate under this policy and applicable law.
Business Associate is an outside person or entity (someone who is not employed by ChildServe) who performs, or assists in the performance of:
- A function or activity involving the use or disclosure of Individually Identifiable Health Information, including claims processing or administration, data analysis, processing or administration, utilization review, quality assurance, billing, benefit management, practice management, and repricing; or
- Provides legal, actuarial, accounting, consulting, data aggregation, management, administrative, accreditation, or financial services to or for ChildServe, where the provision of the service involves the disclosure of individually identifiable health information from ChildServe, whether directly or through another party; or
- Otherwise engages in a function or activity involving the use or disclosure of Protected Health Information.
Individually Identifiable Health Information is demographic information collected from an individual and created or received by ChildServe that relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual; and
(i) identifies the individual; or
(ii) there is a reasonable basis to believe the information can be used to identify the individual.
Examples of Individually Identifiable Health Information include name, address, birth date, social security number, driver’s license number, medical record number, account numbers, photographic images, admission date, discharge date, date of death, telephone number, e-mail address, or other characteristics that could uniquely identify an individual.
Protected Health Information means Individually Identifiable Health Information that is transmitted or maintained by electronic media or in any other form or medium. Protected Health Information does not include Individually Identifiable Health Information in:
(i) Education records covered by the Family Educational Rights and Privacy Act, as amended, 20 U.S.C. 1232g;
(ii) Records on a student who is eighteen years of age or older, or is attending an institution of postsecondary education, which are made or maintained by a physician, psychiatrist, psychologist, or other recognized professional or paraprofessional acting in his professional or paraprofessional capacity, or assisting in that capacity, and which are made, maintained, or used only in connection with the provision of treatment to the student, and are not available to anyone other than persons providing such treatment, except that such records can be personally reviewed by a physician or other appropriate professional of the student’s choice; and
(iii) Employment records held by ChildServe in its role as employer.
Prior to the time ChildServe transmits or otherwise provides Protected Health Information to a Business Associate, or as soon as is reasonably practical thereafter (in the case of existing relationships), the Business Associate must sign and return a Business Associate Agreement to ChildServe. Whenever possible, the Supplier Conduct Form should be used.
Supplier Conduct Form
Business Associate Agreement
Laura Spurgeon 515.331.8130
Tim Lee 515.727.0260
ChildServe's 7 Principles of Compliance
LEGAL AND REGULATORY COMPLIANCE
“ChildServe will comply with all applicable federal laws and regulations, as
well as applicable laws and regulations of the states and the local
jurisdictions in which it is based or operates.”
“ChildServe’s board will ensure that the organization has adequate plans to
protect its assets—its property, financial and human resources, programmatic
content and material, and its integrity and reputation—against damage or
loss. The board will review regularly the organization’s need for general
liability and directors’ and officers’ liability insurance, as well as take
other actions necessary to mitigate risk.”
“ChildServe will establish and implement policies and procedures that enable
individuals to come forward with information on illegal practices or
violations of organizational policies. This ‘whistleblower’ policy will
specify that the organization will not retaliate against, and will protect
the confidentiality of, individuals who make good faith reports.”
“ChildServe will make information about its operations, including its
governance, finances, programs and activities, widely available to the
public. ChildServe also will consider making information available on the
methods we use to evaluate the outcomes of our work and sharing the results
of those evaluations.”
CODE OF ETHICS
“ChildServe will have a formally adopted, written code of ethics with which
all of its directors and trustees, staff and volunteers are familiar and to
which they adhere.”
CONFLICT OF INTEREST
“ChildServe will adopt and implement policies and procedures to ensure that
all conflicts of interest, or the appearance thereof, within the
organization and the board are appropriately managed through disclosure,
recusal or other means.”
DOCUMENT RETENTION & PRESERVATION
“ChildServe will establish and implement policies and procedures to help
protect and preserve the organization’s important documents and business
In raising funds from the public, the organization will respect the rights of donors, taking steps to assure that its donors are:
- informed of the mission of the organization, the way resources will be used and the organization’s capacity to use donations effectively for their intended purposes;
- informed of the identity of those serving on the organization’s governing board and board of trustees and can expect those boards to exercise prudent judgment in their stewardship responsibilities;
- given access to the organization’s most recent financial reports;
- assured that their gifts will be used for the purposes for which they were given;
- able to receive appropriate acknowledgement and recognition;
- assured that information about their donations is handled with respect and with confidentiality to the extent provided by the law;
- able to expect that all donor relationships with individuals representing the organization will be professional in nature;
- informed whether those seeking donations are volunteers, employees of the organization or hired solicitors;
- given the opportunity for their names to be deleted from organizational mailing lists and given the confidence that the organization will not sell or share its mailing lists; and,
- free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
 These ten points are taken from A Donor Bill of Rights, developed by the American Association of Fund Raising Counsel, the Association for Healthcare Philanthropy, the Council for the Advancement and Support of Education, and the Association of Fundraising Professionals, and are endorsed by Independent Sector.
Feel free to use the links and contact information below to learn more about ChildServe.
For Families New to ChildServe
- Ames Area General Information - 515.232.7220
Variety Club ChildServe Center
1915 Philadelphia Street
Ames, IA 50010
- Des Moines Metro General Information - 515.727.8750
5406 Merle Hay Road
PO Box 707
Johnston, IA 50131
For Families Currently Receiving Services at ChildServe
- Contact Your Child's Service Manager
- ChildServe Center - Johnston - 515.727.8750
- ChildServe Center - Ames - 515.232.7220
- ChildServe Childcare Center (Johnston) - 515.278.2499
- ChildServe Woodland Center - 515.280.5332
- Group Home Contact Information - Contact Your Child's Care Supervisor
- Current Job Openings
- For questions about open positions, please call 515-727-8750 and ask to speak to our Recruitment Specialists or email firstname.lastname@example.org.
- Find Out Ways You Can Make A Difference
- Cheri Burns, Director of Development - ChildServe Foundation 515.727.2356
- Why Volunteering at ChildServe is Part of Living a Great Life
- Kaylene Steele, Volunteer Service Coordinator 515.331.8139
For Media and Public Relations Inquiries
I. Organizational Values
The foundation for the ChildServe Code of Conduct is the following organizational values:
All board members, staff and volunteers will act with honesty, integrity and openness in all their dealings as representatives of the organization. The organization will promote a working environment that values respect, fairness and integrity and builds trust and partnership.
The Board of Directors is responsible to ensure that the mission of the organization is responsive to the needs of the community. The Board regularly reviews the mission statement as part of its visioning and strategic planning process. The Board and the staff regularly evaluate the administrative and programmatic activities of the organization to ensure alignment and compliance with the mission. Board members, staff and volunteers are expected to understand and advance the mission as part of their duty of loyalty to ChildServe.
The Board of Directors is the governing authority of ChildServe, Inc. and its subsidiary companies. The Board sets the mission and strategic direction of the organization and provides oversight of all administrative and programmatic activities. The Board operates under a specific set of governance principles.
V. Legal Compliance
The organization will be knowledgeable of and comply with all laws, regulations and applicable outside standards of conduct. The organization will consider compliance with such laws, regulations, and standards to constitute the minimum acceptable standards of conduct and will strive to exceed such requirements in the pursuit of its own standards of quality and excellence.
The organization will manage its funds responsibly and prudently. Administrative spending will be sufficient to allow for adequate controls while maintaining a large percentage of the organization’s annual budget to be spent on programs in pursuance of the ChildServe mission. Good stewardship will be demonstrated by following a specific list of stewardship principles.
VII. Openness & Disclosure
The organization will provide comprehensive and timely information to the public, the media, and all stakeholders and be responsive in a timely manner to reasonable requests for information. All information about the organization will fully and honestly reflect the policies and practices of the organization. Basic informational data about the organization, such as the Form 990, reviews and compilations, and audited financial statements will be posted on the organization’s website or be otherwise made available to the public upon request. All solicitation materials will accurately represent the organization’s policies and practices and will reflect the dignity of program beneficiaries. All financial, organizational, and program reports will be complete and accurate in all material respects.
VIII. Continuous Improvement and Quality
The organization will conduct regularly scheduled reviews of program effectiveness and maintain mechanisms to incorporate lessons learned into future programs. The organization will be committed to continuous improvement of its administrative and program effectiveness and will develop mechanisms to promote learning from its activities in its field. The organization will stay responsive to changes in its field of activity and be responsive to the needs of its constituencies. The organization will strive to show quality leadership in all areas of its Mission as demonstrated by comparison to industry benchmarks and best practices.
IX. Inclusiveness & Diversity
The organization will promote, as a matter of policy, inclusiveness in its staff, board and volunteers and will make efforts to create a diverse environment in order to enrich its programmatic effectiveness. The organization will take meaningful steps to promote inclusiveness in its hiring, retention, promotion, board recruitment and constituencies served.
X. Partnerships & Relationships
Board members and the organization’s senior leaders will ensure that relationships and partnerships are free from conflicts of interest or the appearance thereof. In cases where duality of interest exists, they must be appropriately managed through disclosure, recusal or other appropriate means. Staff partnerships with families and relationships with children will be free of conflicts of interest or the appearance thereof. Specific guidance on the management of potential conflicts in these relationships is provided by policy.
The organization will be truthful in its solicitation materials. The organization will respect the privacy concerns of individual donors and expend funds consistent with donor intent. The organization will disclose important and relevant material information to potential donors upon request, including, but not limited to, what portion of the organization’s expenses are allocated to programs, administration and fund-raising activities. ChildServe will protect its benefactors and stakeholders by adhering to a Donor Bill of Rights.
XII. Violations of the Standards of Conduct.
The organization will provide safe, confidential and open means of communication for any interested person to report violations of the Standards of Conduct. The organization will assure that no retaliation or adverse impact is felt by any person making a report of such violations. The organization will conduct prompt and timely investigations of any alleged violations and shall do so in a manner that protects the integrity and confidentiality of the investigation process. Persons found to be in violation of the Standards of Conduct will be subject to progressive discipline consistent with the policies of the organization, up to and including termination of their employment or appointment.