Partnering with Familes to Help Kids

ChildServe’s Case Management team offers care coordination services for children with special healthcare needs and their families. We support central Iowa families by assessing needs and helping them access services. Our case managers create individualized service plans with each child’s care team, coordinate services, and monitor progress to ensure plans remain effective and well-suited to each child.

Why choose ChildServe?

Experience & Training

ChildServe’s case managers have education, experience, and training in serving the unique needs of children with special healthcare needs and their families.


We hold CARF accreditationsBeing “CARF-accredited” means that the Commission on Accreditation of Rehabilitation Facilities recognizes ChildServe as an organization that meets rigorous guidelines for service and quality and conforms to nationally and internationally recognized standards.
in pediatrics, brain injury, and service coordination.

We Come to You

To make life easier for families, Case Management comes to you! Our case managers can meet individuals and their families at their house, at a coffee shop, or any convenient location.

Who We Serve

ChildServe Case Management serves children with special healthcare needs (birth through 25 years old). Young adults entering the program for the first time must be 20 years old or younger. Children and young adults must qualify for one or more of the following Medicaid Waivers:

Intellectual Disability (ID)

Brain Injury (BI)

Our Approach

Expert Staff

At ChildServe, we know kids. Our staff specialize in working with children and use a family-centered, child-focused approach to coordinate care for each individual. Our Case Management team averages nearly ten years of experience in providing community-based case management services in Iowa. Multiple case managers are also Certified Brain Injury Specialists.

We Partner with Families

The Case Management team puts families first. The service plans we build for each child focus on areas of strengths, interests, abilities, and goals to help them live a full life. As children receive services, Case Management staff will monitor progress, problem solve as needed, and help parents/guardians communicate easily with ChildServe and other service providers in the community. Case Management supports individuals and their families in deciding what is best for them.

Frequently Asked Questions

How do I get started?

Children and young adults must meet the following requirements:

  • Child or young adult must live in Polk County or the surrounding counties
  • Child or young adult must be 20 years old or younger to enroll in Case Management for the first time.
  • You and your child must be enrolled in the Health Insurance Premium Payment (HIPP) Program.
  • Children and young adults must qualify for one or more of the following Medicaid Waivers:

– Intellectual Disability (ID)

– Brain Injury (BI)

If your child meets the above requirements, contact us by emailing

Where do services take place?

For the convenience of the families we serve, Case Management services take place within the home or community setting of the child and family. We can also meet at ChildServe in Johnston or Ames.

When do services take place?

Case managers are available to individuals and their families during regular business hours. We are also available for scheduled meetings on evenings and weekends to meet the needs of families. Additionally, ChildServe case management has an on-call case manager available for emergency situations.

View our Annual Outcomes

ChildServe regularly gathers child and family satisfaction feedback, quality reports, and census data to monitor services and continuously improve the care and services we provide.

Contact Us!

ChildServe – Ames

1915 Philadelphia Street, Ames, IA 50010
(515) 232-7220

ChildServe – Johnston

5406 Merle Hay Road, Johnston, IA 50131
(515) 727-8750

ChildServe - Johnston

ChildServe – Ames


ChildServe improves the health and well-being of nearly 5,800 children each year through specialized clinical, home, and community-based programs and services. We serve children with developmental delays, disabilities, injuries, and other special healthcare needs.

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