COVID-19 Requirements

Keeping Families, Children, and Employees Safe

This page reflects requirements for families and children receiving services at ChildServe’outpatient and clinical services, day programs and others taking place within our buildings. Inpatient, residential, and community-based services may have different/additional guidelines. If you have questions, we invite you to talk with your care team.

At ChildServe, our number one priority is ensuring the health and safety of the children, young adults, and families we serve, and all our team members. Our COVID-19 Task Force continues to closely monitor recommendations from public health officials regarding COVID-19 (Coronavirus). We appreciate the dedication families and staff have shown in protecting our community during this pandemic.

The following protocols are currently in effect to help protect our community:

Health and Exposure Screenings:

Families and visitors who enters our buildings must self-screen using this Screening Questions flyer, which will be posted at our welcome centers. If you answer “yes” to any of the screening questions, please review the Return-to-ChildServe chart for your next steps. We encourage you to self-screen at home before your visit to ChildServe. You should stay home and reschedule your visit if you are ill, have tested positive or had known close contact with someone who tested positive for COVID-19.

Masking is required in all ChildServe locations when Community Transmission Levels are high. Masking is optional, but strongly encouraged, when Community Transmission Levels are low or moderate. Please review our current masking guidelines for families for the full details that may affect you.

Community Transmission Levels (3.28.23)
  • Johnson County – Substantial (Masks Optional)
  • Polk County – Substantial (Masks Optional)
  • Story County – Moderate (Masks Optional)
  • Linn County – Substantial (Masks Optional)
  • Children who are not able to tolerate a mask, are under the age of two, or have medical conditions that could be negatively impacted by wearing a mask are exempt from this requirement.

Frequently Asked Questions

Why does ChildServe still have COVID-19 requirements?

As a healthcare provider, our highest priority is the health, safety, and well-being of the kids and families we serve, and that of our team members. Like all other healthcare providers and hospital settings, ChildServe continues to have guidelines in place to reduce the spread of illness within our community.

ChildServe is unique in that we serve children with acute medical needs – these children are at a higher risk for serious outcomes from contracting COVID-19. While we serve many children who do not have complex medical needs, they often share treatment space or waiting rooms with those who do. Some individuals with complex medical needs may not be able to be vaccinated against COVID.

Our COVID-19 Task Force meets monthly to review guidance from the CDC and the federal agencies that regulate the healthcare industry, which we are required to follow. Any changes to our COVID-19 guidelines will be communicated on our website, through our monthly e-newsletter “The Partner” which goes to all families who have an email on file with ChildServe, and through our team members as appropriate, when entering the building.

We appreciate the dedication families and staff have shown in protecting our community during this pandemic, and we look forward to the day where we can safely reduce restrictions.

Do I need to wear a mask at ChildServe?

Masking is required in all ChildServe locations when Community Transmission Levels are high. Additional requirements can be found in our Masking Requirements flyer which will be posted at the entrance to ChildServe with the masking requirements for your visit. In accordance with CDC recommendations, children who are not able to tolerate a mask, are under the age of two, or have medical conditions that could be negatively impacted by wearing a mask can request an exemption from this requirement.

What are the screening questions at ChildServe?

1. Have you or anyone with you today tested positive for COVID-19 in the past 10 days?

2. Are you or anyone with you today currently experiencing any of the following symptoms that are not typical for you:

  • Fever greater than or equal to 100.4°F (38°C) without medicines
  • Chills
  • Congestion or runny nose
  • Cough
  • Diarrhea
  • Fatigue
  • Headache
  • Muscle or body aches
  • Nausea or vomiting
  • New loss of taste or smell – Shortness of breath or difficulty breathing – Sore throat
My child answered "yes" to one of the screening questions. When can they return to ChildServe?

If your child answered “yes” to one of the screening questions, you must meet specific criteria before your child can return to ChildServe for services. Please refer to the return-to-service chart and ask your care team for help determining your return date.

How can I help my child prepare for their telehealth session?

ChildServe‘s therapy team created a social story to help children adjust to therapy sessions provided via telehealth instead of in-person visits. A simplified version for kids who prefer visual schedules is also included at the end of the story. Click here to download the social story and visual schedule. Feel free to share this resource with anyone who might need it!

Where can I get trustworthy information about COVID-19?

These organizations are the most-trusted places to get information about COVID-19:

Iowa has established the 2-1-1 hotline, which is open from 8:00 a.m. to 5:00 p.m. daily. The 2-1-1 line is staffed with nurses to answer questions related to COVID-19 (Coronavirus). If you experience symptoms after hours that can’t wait until the next day, please call your primary care provider. In a true medical emergency, call 9-1-1.

Can my child/family receive a COVID-19 vaccination at ChildServe?

ChildServe is not a community provider of the COVID-19 vaccine. We encourage you to contact the primary care provider for your child or young adult to determine vaccination options. You can also check the Department of Public Health website for opportunities in your area:

What should I do if I feel sick, or think I may be getting sick?

If you have any COVID-19 symptoms, you should:

  • Stay home and isolate from others until you are in good health.
  • Cover your cough or sneeze, preferably into your elbow or sleeve. If a tissue is used, immediately throw the used tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces, such as cell phones, cups, toys, handles, countertops, etc.
  • Wash or sanitize your hands often.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Visit the CDC website to learn more about best practices to keep your family healthy.

Masking & Distancing Makes a Difference


ChildServe improves the health and well-being of more than 5,600 children each year through specialized clinical, home, and community-based programs and services. We serve children with developmental delays, disabilities, injuries, and other special healthcare needs.

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