Telehealth: If you (or your therapist) are unable to come in to our building due to mild illness symptoms, telehealth appointments may be an excellent option. Telehealth helps your child practice their goals in the most important environment – home! Our therapists can help you and your child safely try out movements, exercises, and activities in the environment you use most often. ChildServe currently offers telehealth for speech, occupational, physical and mental health therapy. Our therapy team created a social story to help children adjust to therapy sessions provided via telehealth instead of in-person visits. A simplified version for kids who prefer visual schedules is also included at the end of the story. Click here to download the social story and visual schedule. 

To participate in telehealth, families will need: a strong internet connection, a computer/tablet able to connect to zoom, and a parent/guardian will need to be present throughout the appointment. To ask if your appointment could be swapped to telehealth, talk to your therapists at your next appointment, or call our welcome center team at the phone numbers listed on the bottom of this page.

If your typical speech, occupational, or physical therapist is out for illness or planned PTO, we strongly encourage you to reschedule your appointment with another therapist. Our team members can review your child’s care plan to step in and provide an impactful appointment that will keep your child moving forward toward their individual goals.

As a healthcare provider, our highest priority is the health, safety, and well-being of the kids and families we serve, and that of our team members. Like all other healthcare providers and hospital settings, ChildServe has guidelines in place to reduce the spread of illness within our community.

ChildServe is unique in that we serve children with acute medical needs – these children are at a higher risk for serious outcomes from contracting influenza, COVID-19, or other respiratory illness. While we serve many children who do not have complex medical needs, they often share treatment space or waiting rooms with those who do. For these reasons, we ask families to cover their cough, use good hand hygiene, and stay home when they are sick, along with following our masking and screening guidelines.

If you have any illness symptoms, please refer to the Screening Questions, Return-to-ChildServe chart, and Masking Guidelines linked in the buttons on this page. Other best practices to limit spreading illness include:

• Staying home until you are in good health.
• Covering your cough or sneeze, preferably into your elbow or sleeve. If a tissue is used, immediately throw the used tissue in the trash.
• Washing or sanitizing your hands often, and especially before and after touching your eyes, nose, and mouth.
• Cleaning and disinfecting frequently touched objects and surfaces, such as cell phones, cups, toys, handles, countertops, etc.