Keeping Families, Children, and Employees Safe


Illness Guidelines for Families and Visitors


At ChildServe, our number one priority is ensuring the health and safety of the children, young adults, and families we serve, and all our team members.  This page reflects requirements for families and children receiving services at ChildServe’outpatient and clinical services, day programs and others taking place within our buildings. Inpatient, residential, and community-based services may have different/additional guidelines. If you have questions, we invite you to talk with your care team.

Click the buttons below to view important guidelines for your visit to ChildServe, and read more details below if you have questions:

How to use these documents:

Families and visitors who enters our buildings must self-screen using our Screening Questions for Families, which are posted at our Welcome Centers. If you answer “yes” to any of the screening questions, please review the Return Chart for your next steps. We encourage you to self-screen at home before your visit to ChildServe


In most cases, masking is optional, but welcome, at all ChildServe locations. When families experience illness or are exposed to illness, we have additional specific guidelines. (Click the blue button above for details).

Frequently Asked Questions

Does ChildServe offer Telehealth for outpatient therapy?

Telehealth: If you (or your therapist) are unable to come in to our building due to mild illness symptoms, telehealth appointments may be an excellent option. Telehealth helps your child practice their goals in the most important environment – home! Our therapists can help you and your child safely try out movements, exercises, and activities in the environment you use most often. ChildServe currently offers telehealth for speech, occupational, physical and mental health therapy. Our therapy team created a social story to help children adjust to therapy sessions provided via telehealth instead of in-person visits. A simplified version for kids who prefer visual schedules is also included at the end of the story. Click here to download the social story and visual schedule. 

To participate in telehealth, families will need: a strong internet connection, a computer/tablet able to connect to zoom, and a parent/guardian will need to be present throughout the appointment. To ask if your appointment could be swapped to telehealth, talk to your therapists at your next appointment, or call our welcome center team at the phone numbers listed on the bottom of this page.

If your typical speech, occupational, or physical therapist is out for illness or planned PTO, we strongly encourage you to reschedule your appointment with another therapist. Our team members can review your child’s care plan to step in and provide an impactful appointment that will keep your child moving forward toward their individual goals.


Why does ChildServe have these illness guidelines?

As a healthcare provider, our highest priority is the health, safety, and well-being of the kids and families we serve, and that of our team members. Like all other healthcare providers and hospital settings, ChildServe has guidelines in place to reduce the spread of illness within our community.

ChildServe is unique in that we serve children with acute medical needs – these children are at a higher risk for serious outcomes from contracting influenza, COVID-19, or other respiratory illness. While we serve many children who do not have complex medical needs, they often share treatment space or waiting rooms with those who do. For these reasons, we ask families to cover their cough, use good hand hygiene, and stay home when they are sick, along with following our masking and screening guidelines.

What should I do if I feel sick, or think I may be getting sick?

If you have any illness symptoms, please refer to the Screening Questions, Return-to-ChildServe chart, and Masking Guidelines linked in the buttons on this page. Other best practices to limit spreading illness include:

  • Staying home until you are in good health.
  • Covering your cough or sneeze, preferably into your elbow or sleeve. If a tissue is used, immediately throw the used tissue in the trash.
  • Washing or sanitizing your hands often, and especially before and after touching your eyes, nose, and mouth.
  • Cleaning and disinfecting frequently touched objects and surfaces, such as cell phones, cups, toys, handles, countertops, etc.



ChildServe improves the health and well-being of nearly 5,800 children each year through specialized clinical, home, and community-based programs and services. We serve children with developmental delays, disabilities, injuries, and other special healthcare needs.

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